Delete your Zippy Island account

This page explains how to delete an account in the Zippy Island app by Zippy Island, and what happens to your information.

Customers: delete it in the app

1. Open the Zippy Island app and log in.
2. Go to Profile and tap Delete account.
3. Confirm. Your account is deleted straight away and you are logged out on every phone.

If you have an order on its way, you can delete your account once it is delivered or cancelled.

No longer have the app? Send us a message through our contact form from the mobile number on the account, or tell us that number, and we will delete it for you.

Restaurant and delivery partners

Partner accounts are closed by our team, because payouts and cash still to be settled have to be finished first. Send us a message through our contact form from your registered email address.

What is deleted

• Your name and mobile number (and, for partners, email and password)
• Your saved addresses
• Your notification settings, in-app messages and login sessions on every device
• On your past orders: the recipient's name and phone number and the notes you added
• The written comments in your ratings (the star ratings stay, without your name)

What we keep, and why

• Past orders, bills, payments, refunds and the delivery address of each past order. These are tax and accounting records that Indian law requires us to keep (usually up to 8 years). They are no longer linked to your name or number.
• For partners: verification documents, payouts and settlements, for as long as the law requires.

If you sign up again later with the same number, you get a new, empty account.

More about how we handle your information: Privacy policy.

Grievance officer

If you have a problem deleting your account, please contact our grievance officer through our contact form. We will acknowledge it within 48 hours and resolve it within 30 days.